Question 1

How often should I have my bins cleaned?

Accepted Answer

Most El Paso homes do well with a cleaning every 4-8 weeks, especially through the hotter months when heat speeds up bacteria growth and odor buildup inside the bin. Households with young kids, pets, or a lot of food waste often prefer a more frequent schedule.

Question 2

Is your bin cleaning process water-friendly, given El Paso's water conservation rules?

Accepted Answer

Yes, we use professional equipment designed to clean effectively with minimal water, and wastewater is handled responsibly rather than left to run off into the street or storm drains. We're mindful of El Paso's conservation guidelines in how we operate.

Question 3

Do I need to be home for the bin cleaning?

Accepted Answer

No. As long as your bin is out and accessible (typically curbside on your regular pickup day), we can clean it without you needing to be present.

Question 4

Do I need to be home when I book a service with you all?

Accepted Answer

No, you do not need to be home during the time of service, however, we kindly ask that you leave your driveway and any other areas clear of vehicles and/or items so that we may be able to complete the job in an efficient manner. Also, make sure your pets are secured inside your home through the duration of our visit.

Question 5

How often should turf be cleaned?

Accepted Answer

For turf with regular pet use, we typically recommend cleaning every 4–6 weeks. Turf without pets or heavy foot traffic can often go longer between cleanings, every couple of months is usually enough.

Question 6

What's actually involved in a turf cleaning?

Accepted Answer

We start with our powered turf power broom to lift trash, debris, and loose buildup, then rake out and sweep up what has been lifted. We then power wash your turf and apply a pet- and family-safe sanitizing treatment to break down bacteria and odor at the source, not just mask it with fragrance.

Question 7

Do you offer recurring turf maintenance plans?

Accepted Answer

Yes — many of our turf customers set up a recurring schedule so it's one less thing to think about. Ask us about setting up a maintenance plan when you request your quote.

Question 8

Can you schedule service outside of business hours?

Accepted Answer

Yes, we can typically schedule early morning, evening, or weekend service to avoid disrupting tenants, customers, or daily operations, just let us know what works for your property.

Question 9

Do you offer recurring contracts for HOAs and property managers?

Accepted Answer

Yes, we set up recurring service schedules (weekly, biweekly, or monthly) for HOAs and property management companies, with consistent billing and service records for your files.

Question 10

Are you licensed and insured?

Accepted Answer

Contact us directly and we'll be happy to share our current insurance and licensing details for your property or vendor file.

Question 11

What's the difference between pressure washing and soft washing?

Accepted Answer

Pressure washing uses high-force water to strip dirt, stains, and grime off tough surfaces like concrete and pavers. Soft washing uses lower pressure combined with a cleaning solution, and is better suited for more delicate surfaces like stucco, painted siding, and some block walls that could be damaged by high pressure.

Question 12

What forms of payment do you accept?

Accepted Answer

We accept cash, Zelle, and card, arranged directly with our team at the time of service.

Question 13

What if I'm not happy with a service?

Accepted Answer

If you're not satisfied with a completed service, contact us within 48 hours and we'll return to re-clean the affected area at no additional charge.

Frequently Asked Questions

Your guide to our eco-friendly property cleaning solutions.

Answers to common questions